Thank you for the purchase of a Buffington Home. We are grateful for your business and now that you are living in your home, we want to continue providing you with an exceptional level of customer service.
For the protection of homeowners, trade partners and company personnel, we have made the decision to suspend non-emergency service visits until further notice, effective immediately.
Meanwhile, we still will be answering phone calls and emails. We will be monitoring the situation closely and will update you on any changes to the length of this temporary moratorium.
We will continue to respond to emergency issues, defined as-
No heat/air conditioning.
Water leaks that require shutting off the water to the entire home.
Security issues, such as an exterior door lock that fails to function.
If you are unclear as to whether your issue is an emergency, please call and we will be happy to assist you in making this determination.
We thank you for your understanding and patience during this unusual and difficult time.
Mike Horm Buffington Homes Customer Care Manager 832-878-5001
Buffington Homes provides our homeowners a Homeowner Job Portal so they can submit/view warranty requests and access other important information about their Buffington home.
Please note that Job Portal access requires a user name and password assigned by Buffington Homes.
If you have received your Homeowner Job Portal log-in information, click the link below to go the Job Portal.