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Customer Care

Customer Care

Thank you for the purchase of a Buffington Home. We are grateful for your business and now that you are living in your home, we want to continue providing you with an exceptional level of customer service.

For the protection of homeowners, trade partners and company personnel, we have made the decision to suspend non-emergency service visits until further notice, effective immediately.

Meanwhile, we still will be answering phone calls and emails. We will be monitoring the situation closely and will update you on any changes to the length of this temporary moratorium.

We will continue to respond to emergency issues, defined as-

  • No heat/air conditioning.

  • No water.

  • No power.

  • Water leaks that require shutting off the water to the entire home.

  • Security issues, such as an exterior door lock that fails to function.

If you are unclear as to whether your issue is an emergency, please call and we will be happy to assist you in making this determination.

We thank you for your understanding and patience during this unusual and difficult time.

Mike Horm
Buffington Homes
Customer Care Manager
832-878-5001


Buffington Homes provides our homeowners a Homeowner Job Portal so they can submit/view warranty requests and access other important information about their Buffington home.

Please note that Job Portal access requires a user name and password assigned by Buffington Homes.

If you have received your Homeowner Job Portal log-in information, click the link below to go the Job Portal.

 CLICK: Job Portal Link

 

 

If you have not received a user name and password from Buffington Homes, you can submit a warranty request via email to warranty@mybuffington.com. Be sure to include the information listed below.

    • Name and address.

    • Phone number and email address.

  • Date you closed on your home.

  • Description of warranty items that need attention.

Once we have received your email request, we will send your portal access information for you to use going forward.

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