Customer Care

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Buffington Homes is proud to partner with 2-10 Home Buyers Warranty© (210 HBW©) for your structural home warranty. Learn more about your 2-10 coverage and protection by using the interactive link below.

Buffington Homes is experiencing ongoing difficulties with our online warranty form. Even though you may have received the confirmation message after submitting your warranty request, some requests are not reaching us for processing.

If you submitted a warranty request and have not been contacted by your Customer Care Manager, your request may not have gone through. Please resubmit your warranty items via email to Be sure to include your name, address, phone number , email address, closing date and the items that need attention." We are very sorry for this inconvenience and look forward to addressing your warranty concerns. 

Click Here for an Explanation of the Benefits of a Structural Warranty

Your Customer Care Manager contact information is shown below. You will be contacted by your Customer Care Manager within 48 hours of your warranty request submittal.

Customer Care Manager - North
Justin McDaniels

        Customer Care Manager - South
Brian Diers

To request warranty service on your new home, please use our online request form below.


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Buffington Homes  |  8601 Ranch Road 2222, Building 1 Ste. 150  |  Austin TX 78730  |  Phone: 512-579-4800 (M-F) | Log Out